Quick answer
Organise evidence around the timeline, not around emotion. If you need to collect medical records, keep the official document, supporting records, messages, receipts, photographs, witness details and proof of every deadline or payment.
Key takeaways
- Organise evidence around the timeline, not around emotion. If you need to collect medical records, keep the official document, supporting records, messages, receipts, photographs, witness details and proof of every deadline or payment.
- Create a one-page summary with names, dates, documents received, money involved, deadlines and the outcome you want. Put the strongest source document first. If there is a court date, referral date, expiry date, complaint deadline or payment deadline, place that date at the top of the file.

