Who we are
Lexuno is a South African legal discovery and legal operations platform. We help people find legal information, lawyers, law firms, resources, and booking paths.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when people use Lexuno.
Information we collect
We may collect information you provide directly, including your name, email address, phone number, location, legal need, booking request details, support messages, account details, and firm or lawyer profile information.
We may also collect technical and usage information, such as device information, browser details, pages visited, search activity, approximate location signals, referral sources, cookies, and platform activity logs.
How we collect information
We collect information when you search Lexuno, submit a booking or enquiry, contact support, register an account, manage a profile, use resources, or interact with platform features.
Some information may come from public sources, listed lawyers or law firms, service providers, analytics tools, security systems, or integration providers where allowed by law.
How we use information
We use personal information to operate Lexuno, provide search and directory features, route booking requests, support users, manage accounts, maintain platform security, improve resources, and communicate about relevant platform activity.
We may also use information for compliance, fraud prevention, audit trails, analytics, service improvement, profile correction, claim handling, and lawful business administration.
Legal basis and POPIA
Lexuno aims to process personal information in line with the Protection of Personal Information Act, 2013, known as POPIA.
Depending on the context, processing may be based on consent, contract performance, legal obligations, legitimate interests, user requests, directory publication purposes, security requirements, or another lawful basis allowed by POPIA.
Bookings and legal enquiries
When you submit a booking request or enquiry, we may share the information you provide with the relevant lawyer, law firm, or internal Lexuno workflow so the request can be handled.
A booking request may include sensitive context about a legal problem. You should only submit information that is necessary for the request and should avoid uploading or sharing unnecessary confidential documents through public forms.
Lawyer and law firm profiles
Public lawyer and law firm pages may display profile details such as names, firm names, practice areas, locations, contact paths, profile descriptions, listing status, and other approved public information.
If a profile contains inaccurate information, the affected person or firm may contact Lexuno to request a correction, claim process, or review.
Security and retention
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
We keep personal information only for as long as needed for the purpose collected, platform operations, legal compliance, dispute handling, security, audit requirements, or legitimate business records.
Cross-border processing
Some service providers or infrastructure may process information outside South Africa. Where this happens, Lexuno aims to use appropriate safeguards and service-provider controls.
By using Lexuno, you understand that digital platform services may involve secure processing by providers in other jurisdictions.
Your rights
Subject to applicable law, you may have rights to access personal information, request correction or deletion, object to certain processing, withdraw consent where processing is based on consent, and lodge a complaint with the Information Regulator.
To exercise privacy rights relating to Lexuno, contact us with enough information to identify you and the records involved.
Children
Lexuno is not intended for use by children without appropriate involvement from a parent, guardian, or competent person.
If we become aware that personal information of a child has been submitted without appropriate authority, we may delete or restrict that information where required.
Changes to this policy
We may update this Privacy Policy as Lexuno develops, laws change, or platform features change.
The latest version will be published on Lexuno with an updated effective date.