Quick answer
Before booking, ask who may accept the instruction, who will own the client file, what the first consultation will deliver, whether conflicts are clear, whether the named people are currently practising, and whether the full team can protect the earliest date. If an advocate is proposed, ask whether the brief will come through an attorney or through a verified qualifying direct-instruction practice.
Key takeaways
- Identify the task, forum, stage and earliest date before asking about availability.
- Verify the named practitioner’s LPC record independently.
- Ask an advocate to explain the referral or direct-instruction route.
- Complete conflict checks before sharing the full chronology or bundle.
- Confirm who will attend, what will be reviewed and what you receive afterwards.
- Separate the consultation price from later representation.
- A booking is not proof that the practitioner has accepted the continuing matter or owns its deadlines.
How to use this guide
Keep this first screen short. Its purpose is not to obtain a full legal strategy by email. It is to confirm that the appointment is with the right verified person, through the right instruction route, for a defined consultation with a known fee and deliverable.
1. Questions about the route
Send a two- or three-sentence summary and ask:
- What legal task, forum and stage do you understand from this summary?
- Should I begin with an attorney, an advocate or an attorney-and-advocate team, and why?
- Which work would you personally own after the consultation?
- Which work would need another practitioner, correspondent, expert or team member?
The answer should connect the proposed category to actual functions such as intake, evidence, correspondence, procedure, opinion, drafting, negotiation, preparation or appearance. “You need counsel because this is serious” is not enough.
Use the attorney-versus-advocate overview if you need the terminology before making contact.
2. Questions about the named practitioner
Ask for the full enrolled name, LPC number, practitioner type, province and current practising status of the person who will advise you. Verify that information on the official LPC search rather than relying only on a website, directory or referral.
Then ask:
- Who will actually attend the consultation?
- Is that person the proposed responsible practitioner?
- Which relevant issue, side, forum and stage has the person handled?
- Which parts will be delegated and who supervises them?
- Does the person have the required right of appearance if appearance is proposed?
The LPC search verifies register information; it does not prove expertise. Ask for non-confidential explanations of recent relevant work and approach, not another client’s facts or documents.
3. Questions about an advocate’s instruction route
If the appointment is with an advocate, ask:
- Do you act on referral from an attorney for this kind of matter?
- If so, which attorney or firm must accept the client mandate and manage the file?
- If you propose a direct instruction, what verified trust-account practice arrangement applies?
- Who will receive documents, own deadlines, communicate with other parties and implement the advice?
- If money or property may be entrusted, which applicable current FFC can I verify?
Do not assume that every advocate can take a direct public brief. Do not assume that direct contact itself proves direct-instruction eligibility. The route should be consistent with the LPC record and the written engagement.
4. Questions for the conflict check
Before sending the detailed file, ask what names and relationships the practice needs to check conflicts. Usually that includes parties, related entities, directors, close family members, material witnesses and existing legal representatives.
Ask:
- Who performs the conflict check—the attorney practice, advocate or both?
- Has the check been completed before I send confidential detail?
- What secure channel should I use after clearance?
- Which records are necessary for the consultation and which should remain in my source archive?
A conflict check is not an engagement or a promise to act. Keep control of live deadlines until someone accepts the relevant responsibility in writing.
5. Questions about timing and capacity
State the earliest date shown on the source document and ask:
- Can the proposed people review the document before that date?
- Who will calculate or verify the procedural deadline?
- Can the team prepare, file and serve—not merely attend the hearing?
- What limited step can be accepted now if the full mandate cannot be opened in time?
- Who provides backup if the named person becomes unavailable?
Do not ask only “Are you available?” Availability must cover the preparation path. If the practice cannot confirm ownership of the immediate date, contact another verified practitioner without assuming that the booking protects you.
The urgency guide explains when the role comparison should be shortened to a limited protective instruction.
6. Questions about the consultation itself
Confirm:
- the duration and format;
- who attends;
- which documents will be read beforehand;
- whether the time includes route classification and deadline review;
- whether you receive a written note, task map or next-step list;
- what legal work is expressly excluded; and
- whether the appointment can be converted into a continuing mandate only after a separate conflict, scope and acceptance process.
A useful deliverable might be a short record naming the proposed route, file owner, first protective step, missing evidence, initial scope and review point. Do not expect a reliable merits opinion if the consultation fee covers no document review or the key facts are still missing.
7. Questions about the consultation price
Ask what the booking fee covers and whether VAT applies. Confirm:
- when payment is due;
- the cancellation or rescheduling terms;
- whether document review is included and to what limit;
- whether a short written deliverable is included;
- whether follow-up questions are included; and
- whether later attorney, advocate, filing, expert or disbursement costs are excluded.
If both an attorney and advocate will attend, ask whether each charges, who invoices and who receives each amount. Verify the practice and bank details independently. An emailed change of bank details should be confirmed through a trusted separate contact route.
This is only the booking screen. The fees-and-scope guide covers a continuing mandate and combined cost map.
After the initial answers arrive, use the profile-comparison guide to test the claims against role, experience, capacity and verifiable delivery evidence.
8. Questions about acceptance after the consultation
End by asking:
- If you recommend further work, who may offer the engagement?
- Will the attorney and advocate have separate written scopes if both are involved?
- Who becomes the single client contact and deadline owner?
- What is the first deliverable, responsible person and due date?
- What must happen before the matter is considered accepted?
Do not leave with an assumption that “we will look at it” transferred responsibility. Record whether the practice accepted only the consultation, a limited urgent task or the continuing matter. Keep monitoring the source dates until the responsible practitioner confirms them.
9. A short pre-booking script
You can send this factual summary:
I need help with [document or event] in [court, tribunal, transaction or process]. The earliest date shown is [date]. I need an initial assessment of the correct attorney, advocate or combined route and the first protective step. Please confirm the named practitioner, LPC details, conflict-check requirements, consultation deliverable, documents reviewed, price and whether any continuing responsibility is excluded.
Do not include the full confidential history in this message. Provide names for conflicts and the source document through the secure route the verified practice confirms.
FAQs
Can I book an advocate directly online?
You may be able to make contact, but a booking interface does not prove that the advocate can accept the intended direct instruction. Verify the actual practice route and official records.
Does paying for a consultation mean my matter is accepted?
Not necessarily. The booking may cover only the appointment. Ask whether any deadline or continuing task has been accepted and obtain the scope and due date in writing.
Should I send all my documents before the conflict check?
No. Send the minimum names and source information needed for conflicts. After clearance, verify the secure transfer route and provide a focused indexed pack.
What should the first consultation deliver?
A useful routing deliverable is a written next-step record naming the proposed route, file owner, urgent date, missing documents, initial scope, fee and review point.
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Source notes
Legal note
This article is general legal information for South African readers. It is not legal advice. Speak to a qualified legal professional about your specific facts before taking action.

