Before you start 0/4 completed Identify the right affected Write whether the issue involves equality, dignity, privacy, expression, access to information, administrative justice, housing, education, health, arrest, detention, or another right. Not started › Identify the actor Record the department, municipality, school, police station, employer, company, official, or individual involved. Not started › Write the harm timeline List incidents, decisions, refusals, requests, threats, notices, injuries, losses, and dates. Not started › Flag urgent risk Mark detention, eviction, violence, child safety, health, housing, deportation, or imminent deadline risks. Not started ›
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Book a ConsultationBefore complaint or consultation 0/4 completed Collect evidence Gather notices, decisions, photos, videos, medical records, police documents, messages, witness names, and service records. Not started › Record attempts to resolve List complaints, appeals, emails, calls, reference numbers, and responses already received. Not started › Identify possible routes Ask whether the route may be Legal Aid, SAHRC, Equality Court, Public Protector, regulator, internal appeal, or court. Not started › Prepare the remedy requested Write what you need to stop, correct, provide, review, compensate, disclose, or investigate. Not started ›
On complaint or consultation day 0/3 completed Bring the evidence bundle Bring the timeline, documents, witness list, proof of submissions, and urgent-risk notes. Not started › Ask about forum and urgency Confirm whether the next step is complaint, internal remedy, urgent application, review, equality route, or damages advice. Not started › Record safety steps Write any instructions about protection, emergency contacts, reporting, or preserving evidence. Not started ›
Track references Save complaint numbers, acknowledgements, investigator details, court dates, and response deadlines. Not started › Update evidence Add new incidents, losses, correspondence, medical records, or witness information. Not started › Calendar follow-ups Set reminders for complaint responses, appeal dates, court dates, and legal consultations. Not started ›
When It Applies You believe a right may have been infringed by the state, a public body, or another actor where constitutional rights are relevant.
You need to prepare facts before approaching a lawyer, Chapter 9 institution, regulator, ombud, or court route.
Not For Urgent safety, arrest, detention, eviction, or violence situations without immediate legal or emergency help. Final advice on whether a constitutional claim exists. Documents ID document Decision notices Complaint records Photos or videos Messages Medical records Police records Witness list Proof of service requests Reference numbers Impact evidence Timeline Immediately: record the right affected, actor, and urgent risk. Before complaint: collect evidence and previous response proof. During escalation: confirm forum and remedy. Afterwards: track references and update evidence. Tips Focus on facts, dates, actors, and impact. Keep complaint references in one place. Use official complaint channels where they fit. Get urgent advice if liberty, housing, health, safety, children, or immigration status is affected. Warning Signs There is detention, violence, eviction, or child-safety risk. A public body refuses reasons or records. Deadlines for appeal or review may be running. Evidence may disappear unless preserved quickly.