Consumer Protection Terms

Consumer complaint

A complaint by a consumer about goods, services, billing, refunds, misleading conduct, defective products, or another consumer-rights issue.

Cooling-off period

A limited period in which a consumer may be allowed to cancel certain transactions, depending on the law and transaction type.

Defective goods

Goods that do not meet expected standards of quality, safety, durability, usability, or fitness for purpose under consumer-law principles.

Direct marketing

Marketing directed to a person through channels such as calls, messages, email, or other direct approaches, subject to consumer and privacy rules.

Implied warranty of quality

A consumer-law protection that goods should meet required quality, safety, and usefulness standards even if the supplier did not give a separate written warranty.

Lay-by agreement

A consumer arrangement where goods are reserved while the consumer pays over time before taking delivery.

Product recall

A safety or compliance process where defective, unsafe, or non-compliant goods are removed, repaired, replaced, or otherwise addressed.

Unfair contract terms

Contract terms that may be unfair, unreasonable, unjust, overly one-sided, unclear, or inconsistent with consumer-law protections.

Core definitions

Core terms in this track

Consumer complaint

A complaint by a consumer about goods, services, billing, refunds, misleading conduct, defective products, or another consumer-rights issue.

Cooling-off period

A limited period in which a consumer may be allowed to cancel certain transactions, depending on the law and transaction type.

Defective goods

Goods that do not meet expected standards of quality, safety, durability, usability, or fitness for purpose under consumer-law principles.

Implied warranty of quality

A consumer-law protection that goods should meet required quality, safety, and usefulness standards even if the supplier did not give a separate written warranty.

Unfair contract terms

Contract terms that may be unfair, unreasonable, unjust, overly one-sided, unclear, or inconsistent with consumer-law protections.

Direct marketing

Marketing directed to a person through channels such as calls, messages, email, or other direct approaches, subject to consumer and privacy rules.

Lay-by agreement

A consumer arrangement where goods are reserved while the consumer pays over time before taking delivery.

Product recall

A safety or compliance process where defective, unsafe, or non-compliant goods are removed, repaired, replaced, or otherwise addressed.

Browse all glossary tracks

All terms

Browse this section

Consumer complaint

A complaint by a consumer about goods, services, billing, refunds, misleading conduct, defective products, or another consumer-rights issue.

Cooling-off period

A limited period in which a consumer may be allowed to cancel certain transactions, depending on the law and transaction type.

Defective goods

Goods that do not meet expected standards of quality, safety, durability, usability, or fitness for purpose under consumer-law principles.

Implied warranty of quality

A consumer-law protection that goods should meet required quality, safety, and usefulness standards even if the supplier did not give a separate written warranty.