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ChecklistConsumer ProtectionMedium
Faulty Goods Evidence Checklist
Prepare a faulty-goods evidence pack by organising receipts, delivery records, photos, repair attempts, warranty terms, supplier messages, complaint references, timelines, and legal-help questions.
Time to prepare1-3 hours
Before you contact a lawyer
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Before the consultation
0/4 completedDuring the consultation
0/3 completedAfterwards
0/3 completedWhen It Applies
A product is defective, unsafe, different from what was agreed, repeatedly repaired, or disputed by the supplier.
You need to prepare records before escalating a complaint or speaking to a consumer-protection lawyer.
Not For
- Deciding the final remedy, drafting legal demands, withholding payment, or making public accusations without advice.
Documents
- Receipt
- Invoice
- Delivery note
- Warranty
- Photos
- Videos
- Repair records
- Inspection reports
- Supplier messages
- Complaint reference
- Question list
Timeline
- Immediately: document the defect and stop evidence loss.
- Before escalation: collect purchase, defect, repair, and complaint records.
- During consultation: confirm what must be proved and which route fits.
- Afterwards: preserve the goods and track every response.
Tips
- Take clear photos before and after repair attempts.
- Keep repair job cards and collection slips.
- Do not throw away packaging or serial-number labels.
- Separate what the supplier promised from what actually happened.
Warning Signs
- The defect creates safety risk.
- The supplier refuses to give repair or inspection records.
- The product is high value, financed, imported, or business-critical.
- You are close to a complaint, warranty, or court deadline.
Official sources
- National Consumer CommissionConsumer complaint and NCC process context.
- Consumer Protection Act 68 of 2008Consumer-rights and defective-goods context.
- Consumer Goods and Services OmbudConsumer goods and services complaint-route context.
This checklist is for general information only and does not constitute legal advice.
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