Before you respond 0/4 completed Identify the document received Record whether you received an invoice, statement, reminder, demand, termination notice, attorney letter, summons, or court notice. Not started › Check the deadline Write the date received, response date, court date, payment date, or prescription concern shown in the document. Not started › Find the mandate Locate the engagement letter, fee agreement, scope email, deposit request, trust-account note, and any changes to the scope. Not started › Separate fee issues from service issues List whether the dispute is about amount, unauthorised work, lack of invoice detail, poor service, outcome, trust money, or communication. Not started ›
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Book a ConsultationBefore seeking help 0/4 completed Build an invoice table List invoice date, amount, VAT, disbursements, work described, payments made, trust balances, and disputed line items. Not started › Collect work proof Save pleadings, letters, emails, advice notes, meeting notes, court attendance records, settlement drafts, and file-closing correspondence. Not started › Prepare your position Write what you accept, what you dispute, what information you need, and what outcome you are asking for. Not started › Check complaint or dispute route Ask whether the issue is best raised with the firm, through the LPC complaint process, through cost taxation, negotiation, mediation, or a court response. Not started ›
During the discussion 0/3 completed Ask about immediate risk If there is a summons or deadline, confirm the response step before negotiating the invoice. Not started › Ask for documents before paying disputed amounts Request itemised bills, mandate terms, trust statements, and scope approvals where relevant. Not started › Record settlement terms carefully If a payment arrangement is discussed, record amount, dates, what is settled, confidentiality, interest, costs, and what happens if payment is missed. Not started ›
Respond in writing Keep replies factual, attach only relevant proof, and avoid admissions you do not intend to make. Not started › Calendar every deadline Track court response dates, complaint submissions, payment dates, and follow-up dates. Not started › Store a fee-dispute file Keep the mandate, invoices, statements, emails, demand, summons, complaint records, and settlement notes in one folder. Not started ›
When It Applies You are a client who received a demand, invoice, statement, or summons for legal fees.
You are disputing fees, scope, communication, or billing detail.
You need to understand what records to collect before speaking to another lawyer, the law firm, the LPC, or a court process.
Not For Advice on whether a specific fee claim will succeed. Ignoring a demand, summons, or court deadline. Replacing a formal complaint, taxation of costs, civil-litigation advice, or debt-dispute advice. Documents Mandate or engagement letter Fee estimate Invoices and statements Trust-account records Proof of payment Demand letter Summons or court notice Emails and messages Work product Complaint correspondence Timeline Same day: identify whether a court or payment deadline is running. Before responding: collect the mandate, invoices, payments, and disputed items. Before complaint or settlement: ask which route fits the issue. After response: save all records and calendar next dates. Tips Do not ignore a summons because you disagree with the fee. Ask for itemised detail when the invoice is unclear. Keep dispute wording factual and document-based. Use the regulator route for conduct complaints, not as a substitute for responding to court papers. Warning Signs You received a summons or formal demand. Trust-account money, client files, or original documents are involved. The mandate or scope is missing. Interest, costs, or default judgment is mentioned. The dispute mixes fee, negligence, complaint, and court-response issues.