Treating Customers Fairly
An FSCA conduct standard and supervisory approach focused on fair outcomes for financial customers across the product life cycle.
Definition
Treating Customers Fairly can matter in product design, marketing, advice, disclosure, service, claims handling, complaints, cancellations, and post-sale support. The practical review should check the product terms, advice record, disclosure documents, complaint timeline, service communications, outcome offered, internal complaint process, Ombud or regulator route, and whether the financial institution can show fair treatment.
Key takeaways
An FSCA conduct standard and supervisory approach focused on fair outcomes for financial customers across the product life cycle.
Banking and Finance
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Related legal problems
This glossary provides general information only and does not constitute legal advice.
Common situations
Financial services complaint
Unfair insurance outcome
Poor disclosure
Related resources
Resources and guides
Credit And Finance Checklist
Credit And Finance Checklist for preparing documents, facts, dates, and questions connected to banking and finance.
Banking and FinanceChecklistInsurance Claim Checklist
Insurance Claim Checklist for preparing documents, facts, dates, and questions connected to insurance law.
Insurance LawFAQs
Treating Customers Fairly FAQs
What does Treating Customers Fairly mean?
An FSCA conduct standard and supervisory approach focused on fair outcomes for financial customers across the product life cycle.
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